We deliver our goods free of charge to all UK locations. In order to give you a secure and uninterrupted delivery service, we partner with respected courier companies. This ensures consistent delivery times and high standards of service.

Women who are expert in female physiology have founded Vivienne London. At Vivienne London, our mission is to craft fashion that makes every woman look and feel beautiful by providing clothing which empowers women who have curves through well-designed products that bring happiness. Our company's main goal is to make both fashion and comfort possible.

Unlike those who place style over fit, we combine these two elements. Each item is designed so as to satisfy the wearer's personal style and yet have a universal appeal, thus maintaining refinement and high quality.

Our clothes cater for a variety of body types with our sizes.

Our sizes generally conform to industry standards. If you are either between sizes or unsure which option is best for you, we are here to help, our customer care team will be glad to be of assistance.

To preserve the beauty of your Vivienne London garments for many years to come, please follow the advice below.

• Garments which are not to be dry cleaned can be washed in a machine on a gentle cycle with similar colours.
  
• Wash in mild soap or a mild dishwashing liquid.
  
• Hang this garment to dry. Do not iron as the fabric will scorch.
  
• Use a cool iron if needed
  

Items which are delicate should be cleaned by hand or dry cleaned. To ensure the garment has a long life and looks its best, follow the washing and care instructions printed on its label.

We provide a variety of secure and convenient payment options.

• All major credit cards (Visa, Mastercard, American Express, Discover)
  
• PayPal
  
• Shop Pay
  
• Apple Pay
  
• Google Pay
  

Our site uses protected payment tools which safeguard your data by encrypting it. If you encounter any problems at the time of payment, please get in touch with our customer services team at info@viviennelondon.com

You can find your order number in:

• The order confirmation email sent immediately after purchase
  
• The shipping confirmation email once your order is dispatched
  
  Please check your junk or spam folder in case our email ended up there. For your reference, please quote your order number when making contact with our customer services department.
  

Our UK deliveries are dispatched free of charge to every address in the UK. We aim to provide a high quality and hassle-free delivery service by partnering with courier companies with a good reputation to ensure that delivery times are consistent and the service level is maintained.

All of our orders qualify for standard shipping at no cost. This free shipping applies to all purchases. Luxury should be available without unnecessary additional costs.

Depending on where you are, delivery usually takes between 10 to 15 working days from the dispatch of your goods.

Following dispatch, you will receive an email with tracking information to allow you to trace your parcel containing your Vivienne London item.

The location of your order can be easily tracked. Upon shipping, the tracking number and a link for tracking will be sent to you via an email. If you need to check on the status of your order, you can visit our Track My Order page for real-time updates.

If you are unsure of your tracking details, our customer support staff will be more than happy to help you.

99 times out of 100 deliveries are made as scheduled. Delivery may take up to 15 working days in rare instances.

If your order has not arrived after this time frame, please e-mail us at info@viviennelondon.com with your order number. We will inform you and investigate this matter with our shipping company and keep you up to date with any progress.

We strive to offer transparent pricing models. The prices displayed on our website at the time of ordering are the prices you pay, with all taxes included.

In the unlikely event that your order does not arrive, please contact us at info@viviennelondon.com to let us know. Our priority is to work with the relevant courier company to rectify the problem as swiftly as possible and to ensure that you are satisfied with how we resolve this matter.

If for any reason you are not satisfied with an item from Vivienne London then a refund can be obtained within 30 days. Goods purchased within the last 30 days can be returned provided they are in their original packaging and have not been worn.

To return items purchased from us, please contact our customer service department at info@viviennelondon.com. We will guide you through each stage of the returns procedure to ensure you understand the steps necessary for the return of your item.

The customer is responsible for return shipping costs. Return of any item(s) purchased from Vivienne London is accepted within 30 days of the invoice date. In order to keep things straightforward, let's keep things as simple as possible.

If you wish to initiate a return or swap, please email info@viviennelondon.com, providing the following details:

• Your order number
  
• The reason for your return or exchange
  

We will provide you with specific and helpful information so that you can finish your application as quickly as possible. Returns must be initiated within 30 days of purchase, with the items being in their original condition, unworn, and complete with all tags attached.

Yes, absolutely. If you need a different size, please let us know and we will be happy to exchange it for you.

Simply follow the standard return process and let us know which size or colour you would prefer. Please note that exchanges are subject to stock availability.

All returned items must be:

• Unworn and unwashed
  
• In original condition
  
• With all tags attached
  
• Returned in the original packaging
  

This allows us to maintain our quality standards and process your return or exchange quickly.

You will fit perfectly into a Vivienne London outfit.
These designs are printed to fit as described in the item description so you can buy your normal size with confidence that they should fit you.

Our customer support team is here to provide you with a tailored service and help ensure that your bespoke garment fits perfectly. If you need help with sizing or have a query about the size chart for an item, we'll be happy to help.

We welcome women of every figure and size at Vivienne London. Whatever the shape or size, our range is designed to ensure that everyone can feel confident and stylish. Our garments come in sizes from XS to 5 XL.

Our collection is now being expanded and improved in order that it suits a range of body types.

Our pieces are designed to fit true to size.
For the most refined fit, we recommend selecting your usual size.

For any sizing advice or a size guide for a particular product, you can contact our customer support team who will be happy to help. A precise fitting is the result of precise measurements.

If your Vivienne London piece does not fit to your expectations then don't worry. Within 30 days of delivery, exchanges can be made if the size you ordered is not to your liking.

Contact our customer services department who will be able to guide you through the currency exchange process. At our store, your comfort and confidence is our main priority and so we are here to help you to choose the right style.