Shipping policy

Who We Are

The website www.viviennelondon.com is owned and operated by Vivienne London (collectively referred to as "we", "us" or "our"). We provide a transparent shipping service to ensure you can shop with confidence that your goods will be delivered efficiently.

Free Shipping
We offer free shipping on all orders, without any necessity to purchase a certain quantity of goods.

Shipping Coverage

Delivery Area: We currently only ship to United Kingdom.

Order Processing Time

  • Processing Time: Orders are processed and dispatched within 1–2 business days (Monday to Friday).
  • Cut-off Time: Orders placed before 22:00 (UK Time) will be processed on the same business day. Orders placed after this time will be processed on the next business day.
  • Non-Processing Days: Orders are not processed on weekends or UK public holidays. Orders placed during these periods will be processed on the next working day.

Transit Time

Once dispatched, orders typically take 10–15 business days to arrive, depending on the destination and local customs clearance.

Total Delivery Time

Total delivery time is the sum of processing time (1–2 business days) and shipping time (10–15 business days).

Shipping Method

  • Courier Partners: We ship using reliable international carriers such as DHL, UPS and FedEx.
  • Tracking Information: Once your order has been shipped, you will be sent details of the tracking number so that you can check the progress of your order.

Lost or Damaged Items

  • Damaged Orders: If your goods arrive damaged, please contact us immediately. We would like to assist you as quickly as possible. Please inform us within 48 hours of delivery.
  • Lost Orders: If your package appears to be lost in transit, please contact us, we will look into this matter for you.

Returns

Please check our Returns Policy for a full breakdown of exchanges and returns.

Contact Us

If you have any questions or concerns about shipping or your order, feel free to get in touch with us by means of:

Website Name: Vivienne London
Adress: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom
Email: info@viviennelondon.com
Contact Form: Available here
Phone: +44 1284 645871
Customer Service Hours: Monday to Friday — 9:00 AM to 5:00 PM (UK time)
Response Time: Within 24-48 hours