Payment Policy

Accepted Payment Options

1. American Express

Premium Card Payment

American Express offers customers a secure and a superior online checkout experience.

How to pay with American Express:

  • When checking out, click on American Express as your payment option.
  • Please enter your card details to proceed with payment. This includes your card number, your card's expiry date and finally your 3 or 4 digit security code.
  • Confirm your payment and your order will be processed
  • Enjoy the benefits and protections provided by American Express

2. Apple Pay

Quick & Safe Mobile Transactions

The completion of purchases using the Apple device can be speeded up through the Apple Pay service.

How to use Apple Pay:

  • At the checkout, select Apple Pay as your payment option.
  • Please authenticate with your Face ID, Touch ID or device passcode.
  • The transaction is automatically processed by charging your debit/credit card.
  • Receive immediate order confirmation

3. Google Pay

Simple Digital Wallet

With Google Pay you can pay in shops with your mobile and Android device. 

How to use Google Pay:

  • Pay with your Google account at checkout by selecting the Google Pay option.
  • Select your preferred card linked to your Google account
  • Please authenticate your session using the security features built into your device.
  • Upon successful payment, you will be automatically redirected back to our website where you will see confirmation of your purchase.

4. Mastercard

Worldwide Card Payments

Wherever you are in the world Mastercard credit cards are accepted. Mastercard transactions are protected by the Mastercard SecureCode system which secures online transactions.

How to pay with Mastercard:

  • When you are ready to pay, select MasterCard.
  • Please enter your card details, these consist of the card number, expiry date and security code.
  • Your payment is processed securely
  • Upon completion of the transaction you will be informed.

5. UnionPay

International Card Payment

International customers can trust in the secure payment services offered by UnionPay.

How to use UnionPay:

  • At the checkout, you need to select the option for UnionPay payment.
  • Enter your card details.
  • To comply with bank regulations you must complete the verification process by either logging in or providing identification details.
  • Once the payment has been approved, we will send confirmation.

6. Visa

Trusted Global Payments

The Visa card is widely accepted, leading to quick and secure financial transactions.

How to pay with Visa:

  • Click the Visa logo to use your Visa card at checkout.
  • Please enter your card details - card number, your card's expiry date and the security code.
  • Transactions are processed securely online.
  • Upon completion of your order we will email you a confirmation of your purchase.

Security & Protection

All transactions at Vivienne London are processed through secure payment gateways and are encrypted. Our systems are constantly reviewed to ensure they conform to the latest security protocols and legal standards.

Customer Support

If you encounter any issues or have questions about your payment, please do not hesitate to contact our customer service. We are here to assist you every step of the way. You can reach out to: info@viviennelondon.com or call +44 1284 645871 Our customer service is available Monday to Friday between 9:00 am to 5:00 pm (UK Time). 

 

Website Name: Vivienne London
Adress: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom
Email: info@viviennelondon.com
Contact Form: Available here
Phone: +44 1284 645871
Vat number: PT270489797
Customer Service Hours: Monday to Friday — 9:00 AM to 5:00 PM (UK time)