Privacy Policy

Last Updated: 6 July 2025

Who We Are

The website www.viviennelondon.com is a service by Vivienne London (collectively referred to hereafter as "we", "us" or "our"). We offer an array of quality products, such as clothing and fashion merchandise, for sale over the internet. Our site collects and uses information about you in accordance with the following terms of our privacy policy.

Information We Collect

Personal Information

Information such as name, email address and other personal particulars which we obtain from you either in person, by phone, mail, email or online will be kept confidential. This information may include:

  • Customer Details:  a customer's full name, email address, shipping and billing address and if available, phone number.
  • Payment Information: To complete the transaction you need to provide your payment details. We do not store your credit card details as our site uses a third party to handle payments.
  • Account Information: Login credentials and order history

Non-Personal Information

When you visit our website, we automatically collect certain types of non-personal information, including:

  • Device & Browser Data: Browser type, device type, operating system, and internet service provider
  • Usage Data: The website uses a variety of data collection tools such as IP addresses to gather information, which include the pages that visitors access and the time they spend on these pages.

Cookies & Tracking Technologies

By using this website, you agree to the use of these cookies. To find out more about the cookies we use and how to delete them, read the entire policy. While it is possible to disable cookies through the browser's settings, some functions of our site may not work as a result.

How We Use Your Information

Our company utilises the data we collect for the following purposes:

  • Operating Our Website Involves the Following Functions: Customer support, processing orders and account management.
  • To Improve User Experience: Analyse website usage and enhance functionality
  • Secure Payment Processing For E-commerce Sites: Protect Your Business Through Our Partners
  • To Communicate With You: If you wish to communicate with us, we can send you order confirmations, keep you updated on the status of your order and respond to any queries you may have.
  • Marketing Communications: Would you like to receive special offers from us by email? You can opt-out of receiving further emails from us at any moment.

How We Protect Your Data

We use appropriate technical and organisational security measures to safeguard your personal data against unauthorised access, alteration or disclosure. We take precautions to guarantee the secure transmission of data by using Secure Sockets Layer (SSL) technology, which encrypts communications. Our company adheres to industry best practices for secure information handling.

Data Sharing & Disclosure

Our site doesn't sell, rent or trade your information to any third parties. The firm may share customer data with its subsidiaries and affiliates, and with carefully selected third parties who will keep your information safe, as detailed below.

  • Service Providers: Our business partners include firms which help us with order fulfilment, customer service, our website, or with payments.
  • Legal Obligations: When necessary we may pass your details to a third party for their use in law enforcement.
  • Business Transfers: In the event of a business transfer through a merger, acquisition or disposal of assets the data controller will be changed. This change will take place when the transfer of the undertaking, business or part of it is completed.

Data Retention

Our data is held and processed for as long as it is needed to achieve the objectives described in this document.

  • Account Information: When your account remains active, the information will be kept.
  • Legal Compliance: 
    As required by law or by regulatory requirements information must be held for a specified period. This could be for tax, audit or other purposes.

Your Rights & Choices

You have the right to:

  • Access & Update: Review or update your personal information
  • Data Portability: Request a copy of your personal data
  • Deletion: Request deletion of your data, subject to legal obligations
  • Marketing Opt-Out: Unsubscribe from marketing communications at any time

International Users

Your personal information may be held on a server or data storage system which is located outside your country of residence. We transfer data to countries outside the European Union by using standard EU contractual clauses or other EU-approved data transfer mechanisms to ensure the data is suitably protected.

Changes to This Policy

We can modify our privacy policy at any time. This document was last updated on 06/07/25. By continuing to use this site, you agree to the new terms and conditions, including the policy on sharing information with other BBC companies.

Contact Us

If you have any questions or concerns with regards to this privacy policy then please do not hesitate to contact us;

Email: info@viviennelondon.com
Phone: +44 1284 645871
Contact Form: Available here
Customer Service Hours: Monday to Friday — 9:00 AM to 5:00 PM (UK time)
Adress: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom