Terms of Service

Last Updated: July 6, 2025

Who We Are

This website is owned by Vivienne London (we, us or our), who operate www.viviennelondon.com (the website). Our company is committed to selling fashionable clothing items via our online retail store. By accessing our website, you are agreeing to be bound by these terms of service, which are in place to allow us to provide you with the best online experience.

Acceptance of Terms

Access to or use of this website and its contents are subject to the following terms and conditions. By accessing this website, you agree to accept the terms and conditions stated here and any subsequent changes to them. These conditions are subject to amendment from time to time, and the use of the site following a change to these terms and conditions shall be deemed to be acceptance of those terms in their modified form. By continuing to use the website, you are deemed to accept any new terms and conditions.

License to Use the Site

We hereby provide you with a licence to access and use this site on a non-exclusive, non-transferable and revocable basis for personal use only and not for commercial purposes.

Definitions

For clarity, the following definitions apply throughout these Terms:

  • Cookie: Small data files stored on your device to enhance functionality and user experience
  • Company: Refers to Vivienne London
  • Device: Any internet-enabled device used to access the Site
  • Service: The services and products provided through our Site
  • Third-Party Services: External providers, including payment processors, marketing partners, and service providers
  • Website: www.viviennelondon.com
  • You / User: Any individual or entity accessing or using the Site

User Responsibilities

You agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Maintain the confidentiality of your account credentials
  • If you think your account has been compromised, contact us immediately so we can take action to protect your account.
  • Accept responsibility for all activities conducted under your account

Prohibited Activities

You agree not to:

  • Please do not use any information obtained from the Site for commercial purposes, including the sale or distribution of such information without our prior written permission.
  • Modify, reverse engineer, or create derivative works from the Site
  • Remove or alter any copyright, trademark, or proprietary notices

Information We Collect

We may collect information when you:

  • Create an account
  • Place an order
  • Subscribe to communications
  • Contact customer support

This may include:

  • Customer details include name, email address and shipping and billing addresses.
  • Payment is handled with complete security by a separate, independent financial institution.
  • Usage Data: Browser type, device information, IP address, and site activity

For more details, please review our Privacy Policy.

Returns & Refunds

If you are not satisfied with your purchase, please view our returns and refunds policy to determine the procedure, eligibility and deadline.

Limitation of Liability

Vivienne London's liability, as far as the law permits, does not cover any loss which, though not anticipated by the parties, could have been foreseen at the time of the creation of this site; this includes consequential damages, loss of earnings or business opportunity, damages related to your use of the website or your purchase of the products sold on the website.

Indemnification

We ask that you agree to keep Vivienne London harmless against any claims that may result from your use of our website or from your use of our website terms.

User Feedback

Any feedback, suggestions, or ideas you submit to Vivienne London may be used without restriction or compensation. Such submissions become the exclusive property of Vivienne London.

Consent

By using our Site, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites. Accessing third-party sites is at your own risk.

Cookies

We use cookies to enhance functionality and improve user experience. Cookies do not store personally identifiable information. You may disable cookies through your browser settings; however, some Site features may not function properly as a result.

Changes to These Terms

We may update these Terms of Service periodically. Any changes will be posted on this page with an updated revision date. Continued use of the Site signifies acceptance of the updated Terms.

Contact Us

If you have questions regarding these Terms of Service, please contact us through:

Email: info@viviennelondon.com
Contact Form: Available here