Shipping Policy
Who We Are
The website www.viviennelondon.com is owned and operated by Vivienne London (collectively referred to as "we", "us" or "our"). We provide a transparent shipping service to ensure you can shop with confidence that your goods will be delivered efficiently.
Free Shipping
We offer free shipping on all orders, without any necessity to purchase a certain quantity of goods.
Shipping Coverage
Delivery Area: We currently only ship to United Kingdom.
Order Processing Time
- Processing Time: Orders are fulfilled in 1–2 business days, This is from Monday through Friday.
- Cut-off Time: Orders placed before 22:00 (UK Time) have same day processing. Items ordered after this time will be processed the next working day..
- Non-Processing Days: Our office is closed on weekends and public holidays. Orders received on these days will be dealt with once our office reopens.
Estimated Delivery Time
Depending on your destination and the courier services in your area, products generally reach their destination within 10 to 15 working days after dispatch.
Shipping Method
- Courier Partners: We ship using reliable international carriers such as DHL and FedEx.
- Tracking Information: Once your order has been shipped, you will be sent details of the tracking number so that you can check the progress of your order.
Lost or Damaged Items
- Damaged Orders: If your goods arrive damaged, please contact us immediately. We would like to assist you as quickly as possible. Please inform us within 48 hours of delivery.
- Lost Orders: If your package appears to be lost in transit, please contact us, we will look into this matter for you.
Returns
Please check our Returns Policy for a full breakdown of exchanges and returns.
Contact Us
Email: info@viviennelondon.com
Phone: +44 1284 645871
Contact Form: Available here
Customer Service Hours: Monday to Friday — 9:00 AM to 5:00 PM (UK time)
Adress: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom